🛒 Teambuy FAQs (Frequently Asked Questions)
🟢 Why Choose Teambuy in New Zealand?
🏷️ Wholesale Prices: We buy in bulk straight from the manufacturer.
🏪 No Retail Overhead: No showrooms, no warehouses, no middlemen.
✅ Guaranteed Refunds: Didn’t hit the minimum buyers? Full refund, no stress.
🌱 Sustainable Shopping: Fewer shipments, less waste, smarter logistics.
🛠️ 1-Year Local Warranty: All products backed by NZ-based support.
Q1: What is Teambuy?
A: Teambuy is a group buying model where multiple customers purchase the same product together to unlock a lower price. The more people join, the better the deal!
Q2: How do I join a Teambuy?
A: Simply choose a product you like, place your order, and complete payment. If the required number of buyers is reached before the deadline, the deal is successful!
Q3: What happens if the Teambuy doesn’t reach the required number?
A: If the group size isn’t met by the deadline, the order is automatically cancelled and you’ll receive a full refund via your original payment method.
Q4: Are the products high quality?
A: Absolutely. All products are sourced from trusted manufacturers and come with at least a 1-year local warranty. You can also check reviews or unboxing videos from other customers.
Q5: Why is Teambuy so much cheaper than retail?
A: We buy directly from the factory in bulk, with no middlemen. Plus, we don’t have physical stores or warehouse staff in NZ — meaning lower overheads and better prices for you.
Q6: How long do I have to wait for my product?
A: Shipping times vary by product, but most Teambuy orders arrive within 4–8 weeks. You’ll receive updates by email after the deal is confirmed.
Q7: How do I receive my order?
A: Once the product arrives in NZ, you’ll be notified to pick it up at a designated location. Some products may also offer local delivery (see product page for details).
Q8: Can I return or exchange my item?
A: Yes, if your product has a defect or is not as described, we offer a local return/exchange service. For change-of-mind returns, please refer to the return policy on the product page.
Q9: What kinds of products are best for Teambuy?
A: Teambuy works best for high-ticket items like furniture, appliances, or solar power systems — where retail markups are high and group buying can save you hundreds!
